Aadhaar Card is relatively a new system and there can be several glitches during the process. The process of issuing and updating the Aadhaar is still under learning and improvement stages and hence it becomes common to encounter certain issues. Most of the time, public is at receiving end of these so called technical glitches and there is a small possibility that there had been an error with the issuance of your Aadhaar card. In such a case, you would require raising a complaint with the department. The good thing is that like old days, you do not have to visit any office to raise the complaint but you can raise a complaint by sitting comfortably at your home. Here is how you can raise a complaint
There are three ways to raise a complaint through online medium and all three are listed below –
1. Through Email
This is the easiest way to raise a complaint. You can write an email to the UIDAI department and the complaint raised by you will be forwarded to the Regional Office or the concerned department. Once the complaint has been received by the relevant department, they will revert to your complaint through mail. It is mandatory to mention the enrolment ID or the Aadhaar number in the email. It is also beneficial to mention the contact number.
The email address of the complaints department is [email protected]
2. Through Phone
It is also possible to raise a complaint through the phone. The user would require calling the toll free number which is 1947 and once the executive answers the call, the user requires to share the Enrolment ID and verify his personal details. Once the details have been verified, the user can explain the complaint to the executive and a Case ID will be generated by end of the call. The ID should be noted down and the Case ID can be used in future to track the status of the complaint.
Contact Number – 1947
3. Through Web Portal
Currently, users can’t raise a complaint on web portal themselves and they would require raising a complaint with help of the government department who has an access to portal. Portal is a grievance redressal website and the departments that have the access to the portal are
- Directorate of Public Grievances
- Parent Organization
- President’s Secretariat
- Minister’s Office
- Department of Administrative reforms and Public Grievance
- Direct Receipt Department
- Pension Department
- Prime Minister’s Office
The concerned person can get in touch with any of these departments and a complaint would be raised by the department. A Case ID for the same will be shared.
The government is currently in process of releasing a module wherein the user will be able to raise a complaint with a few clicks. The module will soon be uploaded on the website and it will make it easy to escalate an issue with help of a computer and an internet connection.